At CONTINENTAL SHUTTLE LLC, we highly value the privacy of our users. This Privacy Policy aims to provide clarity on how we collect and utilize personal information from visitors to our website, users of our mobile app, and those who engage with our online services. Additionally, it outlines our commitment to surpassing existing privacy standards.
At CONTINENTAL SHUTTLE LLC, we are committed to protecting your privacy and ensuring a safe environment for our clients. To maintain confidentiality and respect personal space, we prohibit the recording of any kind–whether through cell phones, tablets, laptops or any other recording devices–during our transportation services, you agree to comply with this policy. Thank you for your understanding and cooperation.
At CONTINENTAL SHUTTLE LLC, we request permission to see your location via our website and mobile application (app), to track your shuttle and show on the customer application for real time tracking experience.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time CONTINENTAL SHUTTLE LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner, and be allowed to ‘opt-in’ or ask that their information be deleted.
By using www.yourlaxride.com, you are giving your consent to the data collection practices outlined in this Policy, which applies to CONTINENTAL SHUTTLE LLC.
Please be aware that this Policy does not apply to the collection and use of information by companies that CONTINENTAL SHUTTLE LLC does not control, nor by individuals not employed or managed by us. If you visit a website that we reference or link to, make sure to review its privacy policy before sharing any information. It is strongly recommended that you review the privacy policies and statements of any website you choose to visit or use to better understand how they collect, use, and share your information.
In particular, this Policy will notify you about the following:
What personally identifiable information is collected from you through our website and Mobile App; Why we collect personally identifiable information and the legal basis for such collection; How we use the collected information and with whom it may be shared; What choices are available to you regarding the use of your data; and the security procedures in place to protect the misuse of your information.
INFORMATION WE COLLECT
You have the discretion to provide personally identifiable information to us. However, if you choose not to, we reserve the right to not register you as a user or provide you with any products or services. This website gathers various types of information, such as:
You may voluntarily provide information such as your name, address, email address, and billing details, which we use to process your purchases and deliver the requested services. Online payments are processed by a third-party provider, currently Stripe; we do not store any credit card details. Additionally, CONTINENTAL SHUTTLE LLC may collect non-personal, anonymous demographic data, including age, gender, household income, political affiliation, race, religion, browser type, IP address, and operating system. This information helps us maintain and enhance the quality of our services.
Rest assured, this site will only gather personal information that you knowingly and willingly provide through surveys, completed membership forms, and emails. Our intention is to use this personal information solely for the purpose it was requested, along with any additional uses explicitly outlined in this Policy.
DASH CAM RECORDING
CONTINENTAL SHUTTLE LLC uses a camera recording system to record video outside of the shuttles through the front window. No audio is recorded, and no interior video is recorded. Video records are only retained if the shuttle is involved in a traffic incident, and the driver collects the information as part of their documentation of the incident.
WHY WE COLLECT INFORMATION AND FOR HOW LONG
We gather your data for several reasons:
To better understand your needs and provide the services you have requested. To fulfill our legitimate interest in enhancing our services and products. To send you promotional emails with information we believe you may find interesting, with your consent. To contact you for surveys or other types of market research, with your consent. To tailor our website to your online behavior and personal preferences.
We will store your data only as long as necessary. The duration for retaining your information will be based on the following criteria: the relevance of your personal information, the reasonable period for keeping records to demonstrate our compliance with duties and obligations, any limitation periods for potential claims, retention periods prescribed by law or recommended by regulators, professional bodies, or associations, the type of contract we have with you, the existence of your consent, and our legitimate interest in retaining such information as outlined in this Policy
USE OF INFORMATION COLLECTED
CONTINENTAL SHUTTLE LLC does not, and will not in the future, sell, rent, or lease any of its customer lists or names to third parties.
CONTINENTAL SHUTTLE LLC may collect and use personal information to help operate our website and ensure the delivery of the services you request. Occasionally, we may use personally identifiable information to inform you about other products or services available from www.continentalshuttle.com.
CONTINENTAL SHUTTLE LLC may also contact you to complete surveys or research questionnaires regarding your opinions on current or potential future services.
CONTINENTAL SHUTTLE LLC may find it beneficial for all our customers to share specific data with our trusted partners to conduct statistical analysis, provide you with email and/or postal mail, deliver support, and arrange for deliveries. These third parties are strictly prohibited from using your personal information for any purpose other than delivering the services you requested. They are required to maintain the highest level of confidentiality regarding all your information, in accordance with this agreement.
CONTINENTAL SHUTTLE LLC utilizes various third-party social media features, including but not limited to Facebook, Instagram, WhatsApp, and other interactive programs. These features may collect your IP address and require cookies to function properly. The privacy policies of these providers govern these services, and they are beyond the control of CONTINENTAL SHUTTLE LLC.
DISCLOSURE OF INFORMATION
CONTINENTAL SHUTTLE LLC will not use or disclose the information you provide except under the following circumstances:
As necessary to provide the services or products you have ordered; In other ways described in this Policy or to which you have otherwise consented; In aggregate with other information, ensuring your identity cannot reasonably be determined; As required by law, or in response to a subpoena or search warrant; To outside auditors who have agreed to maintain confidentiality; As necessary to enforce the Terms of Service; As necessary to maintain, safeguard, and preserve all the rights and property of CONTINENTAL SHUTTLE LLC.
NON-MARKETING PURPOSES
CONTINENTAL SHUTTLE LLC highly values your privacy. We reserve the right to contact you for non-marketing reasons (such as bug alerts, security breaches, account issues, and/or updates to CONTINENTAL SHUTTLE LLC products and services). In certain situations, we may use our website, newspapers, or other public means to post a notice.
CHILDREN UNDER THE AGE OF 13
CONTINENTAL SHUTTLE LLC’s website is not intended for, and does not knowingly collect personally identifiable information from, children under the age of thirteen (13). If it is discovered that such information has been inadvertently collected from anyone under thirteen (13), we will promptly take steps to delete it from our database or obtain verifiable parental consent for its use and storage. Children under the age of thirteen (13) must seek and obtain permission from a parent or guardian to use this website.
UNSUBSCRIBE OR OPT-OUT
All users and visitors to our website can choose to stop receiving communications from us via email or newsletters. To unsubscribe from our website, please send an email with your request to Contactcontinentalshuttle@gmail.com. If you wish to unsubscribe or opt-out from any third-party websites, you must visit those specific websites to do so. CONTINENTAL SHUTTLE LLC will continue to adhere to this Policy regarding any personal information previously collected.
LINKS TO OTHER WEBSITES
Our website includes links to affiliate and other websites. CONTINENTAL SHUTTLE LLC does not claim or accept responsibility for the privacy policies, practices, and/or procedures of these other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies solely to the information collected by our website.
SECURITY
CONTINENTAL SHUTTLE LLC takes measures to safeguard your information. When you submit sensitive data through our website, it is protected both online and offline. Any sensitive information entered on our site, such as credit card details, is encrypted and securely transmitted as necessary. Credit Card information, to the extent it is stored, is handled by Stripe. You can verify this by looking for a lock icon in the address bar and ensuring the webpage address begins with “https”.
While we use encryption to protect sensitive information transmitted online, we also safeguard your information offline. Only employees who need the information to perform specific tasks (such as billing or customer service) are granted access to personally identifiable information. The computers and servers where we store this information are kept in a secure environment. These measures are in place to prevent any loss, misuse, unauthorized access, disclosure, or modification of your personal information under our control.
NOTICE TO EUROPEAN USERS
CONTINENTAL SHUTTLE LLC’s operations are primarily based in the United States. If you provide us with information, it will be transferred from the European Union (EU) to the United States. The EU-US Privacy Shield, which became operational on August 1, 2016, protects the fundamental rights of EU individuals whose personal data is transferred to the US for commercial purposes. This framework allows the free transfer of data to US companies certified under the Privacy Shield. By providing us with your personal information, you consent to its storage and use as outlined in this Policy.
ACCEPTANCE OF TERMS
By using this website and Mobile App, you agree to the terms and conditions outlined in the Privacy Policy Agreement. If you do not agree with these terms and conditions, please discontinue using our sites. Additionally, your continued use of our website and Mobile App after any updates or changes to our terms and conditions are posted signifies your acceptance of those changes.
HOW TO CONTACT US
If you have any questions or concerns about the Privacy Policy Agreement related to our website, please contact us via email, phone, or mail at the following:
Email: Contactcontinentalshuttle@gmail.com
Phone: (858)275-4422
Mailing only Address: 15442 Ventura Blvd, STE 201-1207,Sherman Oaks, CA 91403
CONTINENTAL SHUTTLE LLC
Privacy Policy
Rev: June 24, 2025